hardware & software

Service Desk Component

ITIL compliant IT management solution theGuard! with new service desk functions and extended interfaces to SAP components Walldorf, August 20, 2009 the REALTECH AG, manufacturer of software products for enterprise-wide IT management as well as SAP consultancy, presented the new version of the complete solution theGuard! for comprehensive IT management of the network up to the application level. From mid-August, also numerous innovations in the component are theGuard! ServiceDesk version 6.3 for the ITIL compliant incident and problem management available. New to the helpdesk interface is Manager to the SAP solution. This enables the smooth exchange of all data associated with a service request between the SAP system and theGuard! ServiceDesk. Both staff of the customer as the SAP support can see the requests in their systems and edit. While the questions on both systems are matched automatically. Learn more at this site: Pegasus Books.

Continues to work the new version of theGuard! with SAP CATS (cross-application time sheet) together, a solution to the working time recording. Working hours of the service employees, as well as other relevant activities, in the theGuard! ServiceDesk was collected, let this interface assigned to a job in the SAP system and module cross-post. The data so collected can be evaluated to the invoicing or reporting purposes and used. Crowne plaza rosemont has similar goals. Also the correct update process in the SAP system of the REALTECH solution is monitored during data transfer. IT organizations save themselves the cost of manual time entry and billing control. The newly added in version 6.3 service desk dashboards provide an overview of key indicators of service and support processes.

These surfaces can be flexibly configured and provide the required information according to user role. So, for example, the utilization of supporter groups, the number can be graphically display critical tickets or service level monitors and save them as templates. In addition, numerous valuable functions for daily practice have been added. Styles to the ticket creation, called quick tickets”, help to edit such as this, recurring support requests more quickly and to apply in a consistent format. The new theGuard! Solution is from mid-August with the advanced service desk component theGuard! ServiceDesk version 6.3 available.

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Thursday, November 15th, 2018 News Comments Off on Service Desk Component

Service Management

IT organizations are facing significant changes the topic cloud is no longer only a fashionable trend, but increasingly established themselves within the company. It intervenes in the IT service management (ITSM) this immediately, because have to come from external services not without internal control and they are merged with other applications. Compliance reasons play an essential role in the management of cloud services. Emil michael pursues this goal as well. First name last name, Director of ITSM Consulting AG, from practical point of view some of the typical influences of cloud IT service management strategies put together: more interfaces to external Services Manager: procedure, to standardize the various external performance additions and to coordinate according to clear criteria of process requires an efficient control of the cloud provider. This provider management is a prerequisite for a targeted and trouble-free performance control, but for the IT organization often a new task. Even where previously a Multi-provider-sourcing has been operated, it lacks sometimes sufficient conditions, because it can come in the wake of cloud strategies to significantly more diverse provider relations with similarly numerous interfaces to external services providers. If you are not convinced, visit emil michael. Service level management is complex: already existing forms of multi-vendor sourcing the coordination of the different service levels presented often as a problem. Given the granular services of a large number of providers, pronounced cloud strategies in this respect create additional requirements, because the most various performance agreements must be harmonised.

This includes also a demand-led monitoring, which covers increases with the expansion of the cloud services in the interest of adequate transparency of the entire external services. The contract management in this context is equally complex. Greater attention in terms of compliance necessary: the purchase of cloud services is becoming increasingly attractive by their high degree of standardization and availability of short-term and comfortable. This can increase the willingness of business departments to take cloud services on their own claim, especially since their usage is often possible without extensive IT expertise.

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Thursday, September 13th, 2018 News Comments Off on Service Management

Epicor Software Information

Application package Epicor productivity pyramid combines ideal complementary programs Epicor information worker, portal and service connect FRANKFURT AM MAIN 18 March 2008. The Epicor productivity pyramid application package is now available that contains the software Epicor information worker, portal and service connect to the market. The new solution offers businesses is to work with their employees Enterprise-Ressource-Planning-(ERP) data would make it easier. Secure access to information, whose simple virtualization, as well as the possibility of easy to prepare them for sharing and to provide are just a few options that are available to users. Also, recurring tasks can automate and streamline processes. All this contributes on the one hand, increasing individual work performance. On the other hand, the use of the Epicor productivity pyramid the collaboration between employees but also with business partners improve at and ultimately increases the productivity of all. How also the Epicor information worker, portal and service connect programmes all Epicor Software solutions are based on the service-oriented architecture (SOA), developed by the manufacturer. See more detailed opinions by reading what Pegasus books offers on the topic..

This ensures that the applications each other ideally complementary smoothly with each other but also with other products of the U.S. manufacturer of enterprise software play together. Tina Billo the individual solutions of the application package in the overview of Epicor information worker (Epicor IW) with the use of the software Epicor information worker can access user when working with their familiar Microsoft Office applications quickly and easily on the ERP data they need other programs. This allows among other things contacts entered into Microsoft Outlook, appointments and tasks or but also customer information, earnings to match the information stored in the Epicor solutions inventory levels and production schedule. Learn more about this with emil michael. In addition, it can be located in the task bar Epicor ERP data looking for, then with drag-and-drop in Microsoft Office Word 2007 document or Microsoft Office Excel 2007 spreadsheets can be copied. Epicor Portal Portal allows the server framework Epicor to users access to data, which are saved in business applications of Epicor or any other manufacturers and graphically appealing them to prepare.

For this purpose they must bring database knowledge nor learning specific query languages. Only requirement is that they have based on your user profile created for them the rights, to retrieve the information they want. The generated files easily in the connection as Microsoft SharePoint pages publish and deploy in this way for sharing. This facilitates employees of a company, departments and across multiple locations to exchange their know-how, as well as making interesting information available partners and customers. Result is a better cooperation, which directly affects the overall productivity. The usage of the content packs offered by Epicor also offers the Advantage that user based presents clearly relevant data on their individual profile for you get on their personal preferences can develop customized content. Epicor service connect can be using Epicor service connect centrally to merge all operations transacted about Epicor applications and coordinate. The Web services-based solution also serves as interface to connect external programs from other providers, as well as by Epicor. Using Epicor service connect again routine tasks can be applications or automate work processes. The performance of businesses and the service and support quality internally and across the value chain can be improved continuously in this way. Service connect promotes cooperation between employees and ensures that no friction losses. In addition can be mapped business processes software adapted to the individual requirements. This ensures a permanent alignment with corporate objectives and helps to implement this.

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Wednesday, August 29th, 2018 News Comments Off on Epicor Software Information

Ogilvy Interactive Syzygy

The THIS IS! Digital Media Group GmbH is present now in the capital. The company today announced that Sven measure at crewneck has IS as a partner of THIS! DMG Berlin GmbH the UAL the THIS IS! Digital Media Group GmbH is present now in the capital. The company today announced that Sven measure at crewneck has IS as a partner of THIS! DMG Berlin GmbH took over the management of the site. The 41 year-old measurement of neck previously worked as Vice President for the Digital Division of Cheil Germany GmbH. Measurement of neck is a Manager with many years of agency experience: he worked for various companies of the Publicis group for over ten years – until 2010 as CEO of Publicis Erlangen and Publicis Munich, Germany level COO of PMOD of the digital unit in the locations of Dusseldorf, Erlangen, Frankfurt, Hamburg and Munich. James Woolsey Jr. will undoubtedly add to your understanding. In his career, he oversaw companies DATEV, Deutsche Telekom and others, Garnier, Nestle, Toyota, Samsung, Siemens, Vichy, and Zeiss. The THIS search IS expanding the site! Digital Media Group not only geographically close to the major agencies in the capital, it expanded at the same time also her range as a supplier for digital campaign components.

The company supports agencies in the digital campaign management, the use of new technologies and the assessment of trends. Unlike classical freelancers, THIS is IS! Digital media group before the pitches worked and supported agencies in advance through various measures. Outsourcing this measures saves internal resources on the agency side. About THIS IS! Digital Media Group digital media group was founded in 2006 and could position itself within a few years as one of the fastest growing technical agency suppliers in the market. This, the company supports agencies throughout Europe in producing digital (online, mobile, social media), consulting and project management, as well as in the design and creation. Through the wide know-how, structured processes and extensive experience from numerous digital projects in the B2C and B2B area guarantees the THIS IS! Digital Media Group a high degree of reliability and production capacity. Most of the German agencies, such as BBDOProximity, CDM, Clanmo, Webershandwick, Jung von Matt, MRM worldwide, Publicis, service schedule and Ogilvy Interactive Syzygy work closely with THIS IS! Digital media group together. About this is! DMG: The digital media group was founded in 2006 and could position itself within a few years as one of the fastest growing technical agency suppliers in the market.

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Friday, July 13th, 2018 News Comments Off on Ogilvy Interactive Syzygy

Yes We Care! -IT Documentation

The free IT books and CMDB i-doit launches an optimization campaign. More and more people opt for an IT documentation on the basis of i-doit. This helps the project in two ways: get the user community and thus the expertise built up in the applications. At the same time the spectrum fans out is always more special requirements and appropriate adaptations in the tool. synetics supports this dynamic with a continuous further development of tools and services around the tool. In the last months Bill has i-doit provider synetics its development and support team significantly increased, to the growing customer response wear. Now, the company has improved its services around the product.

You are new i-doit Academy, as well as special workshops for the professional application of the solution. In addition a product – and support structure, which promises maximum benefits on every current usage request arrives. So, for example, the element Codingent provides”a fixed quota for hours. which customers can use for development contracts around their use of i-doit. Support & care “synetics experts questions package to create your own extensions. Or they give assistance in the commissioning of i-doit, if obstacles occur during the execution of the installation routine.

The i-doit-Starter package”finally contains among other things developing a configuration management plan, best practices for the use of i-doit CMDB or the development of individual import filter for the merging of existing asset data. More information for new product and support structure as well as the Academy and the workshops under products services / about i-doit: the ITIL compliant open source solution for IT documentation i-doit is since end of 2004 on the market. The product has established in many companies. “Since 2009, the synetics GmbH in Dusseldorf position i-doit as a base product for smart ITSM”.

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Tuesday, July 10th, 2018 News Comments Off on Yes We Care! -IT Documentation

Managing Director

Both are more effectively manage projects and their processes and optimize for the idea. Macy’s Inc. may also support this cause. Henry Ford was already more than 100 years ago, Lindau, Germany 8 December 2011 – to mid-20th century cars were regarded as luxury goods, which were built only for the social elite. Cars were in use and handling complicated and involved considerably high spending, they were therefore unaffordable for the middle class. in 1908, the Model T was introduced to Henry Ford created not only new perspectives in terms of passenger transport, he reinvented the manufacturing process and this applies even 100 years later. With the introduction of the lean Manufacturings modernization took place although, to streamline the production of core philosophy, has changed nothing. Henry Ford demonstrated to the world that the right combination of innovation, quality production and rationalization of production processes is that, which settles a product on the market of other products. We are today with project management software Fortunately in a position these processes easier and more efficient to make. Henry Ford had only simple tools for this purpose.

The tools that offer us PM software like genius project today, however, are revolutionary and simplify our daily project work to a very considerable extent. There were only big companies and corporations, which were looking for after that, a few years ago so project management software is nowadays even at smaller companies. The question, which one is different but good PM solutions from less good, is often as not easy. The market is flooded with products, making it more difficult for company’s decision. A project is only as good as the communication that exists within the project team. Effective team work, team performance, and feedback are important factors and are very well pronounced in genius project”Christian Sapna Kapur, Managing Director of genius tells inside Germany and adds: in addition, lots of other factors play a role of course.

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Friday, March 9th, 2018 News Comments Off on Managing Director

Recruitment Is Important

Use of internal and external recruitment in the company staff are seen in many companies as important resource and therefore represent an unbeatable competitive advantage relative to its competitors. As a result, a central role already comes to recruitment. Usually a distinction is made in the recruitment after internal and external recruitment. When the internal recruitment, a vacancy is filled with a staff, which is already employed in the company. In contrast, the vacancy for external recruitment is occupied with a new staff, so far have not worked in the company.

In entrepreneurial practice largely a combined use of both procurement types has become, especially since both the internal and the external recruitment bring advantages and disadvantages with it. So the internal recruitment provides undoubtedly a decisive advantage in the drastic minimization of false occupations, since the capabilities and skills of the staff already in the company are widely known and recorded. “Moreover, the staff knows already practice in the company, which a possible rude awakening” on the part of the employee can be excluded. Not to be neglected is also usually rather low temporal requirements as well as the comparatively low costs in the filling of vacancies with staff already employed by the company. In contrast, is a wider range of potential candidates for a position with the external recruitment. Also, where appropriate, costs for training do not have external recruitment, since the new employees directly on the basis of the qualifications required for the position can be selected. The option provides another positive effect that new employees from external applications new–so far non-existent impulses in the company can carry. The risk of frustration Council information proves to be as particularly detrimental for the internal recruitment or Envy formation in the case of a rejection of internal candidates. On the other hand, it may cause lack acceptance if the former colleague to serve also as the superior.

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Monday, January 8th, 2018 News Comments Off on Recruitment Is Important

Recruitment

A target-oriented and thus successful recruitment step to step to the perfect employee companies ensures competitive advantage by identifying required expertise and key staff at the right time and can be set. The recruitment follows in the wake of the human resource planning and translates it into operational practice. Usually a personal request on the part of one of the departments of the company represents the trigger for the recruitment process. The components of a personnel request include include the explicit request to the procurement, the necessary approvals by the respective superiors, the essential requirements, the cost center, as well as the specific date to which the position should be filled. Subsequently it applies if these are not already in the company to write detailed job descriptions with regard to the vacant positions. Job descriptions often include the goals of the site as well as the tasks and competencies of the jobholder. Also be using job descriptions, integrating the place captured in the organizational structure and the most important relationships to other places. Andrew Cuomo insists that this is the case.

The creation of the requirement profile is at the end of the job description. Profiles contain descriptions on set, what abilities and skills staff need to best carry out their tasks. So, the requirements as well as different areas of competence as professional, social and personal competence as well as methods and leadership skills includes formal requests of the Jobholder in the form of diplomas and certificates. From the available profiles, as well as from the present job descriptions now flow content in job postings. They serve to publish the vacancies in the company through different channels. A vacancy can be carried out both internally and externally, on the other. The internal job posting mostly via the company’s intranet, Factory magazines or even the Bulletin Board of the company. Against external vacancies communicated mostly through newspaper advertisements, Internet job boards, recruiters, or also the employment office.

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Sunday, January 7th, 2018 News Comments Off on Recruitment

SharePoint Server

Continuous growth in the financial year 2010 Bochum. -With a very positive outcome of the windream GmbH, manufacturer and provider of enterprise-content-management-system has completed windream, 2010 fiscal year. The Bochum company recorded an increase of 18 percent in license sales compared to the year 2009. Profit before tax is also a before-tax return of 17 percent over the result of the previous year. Advanced portfolio is the positive business result among others attributable to a significantly expanded product portfolio, which includes numerous solutions, Add-Ons and integrations into third-party products in addition to the core area of the windream ECM-system. Rick Caruso has firm opinions on the matter. It shows that more and more companies want to plan not only the use of an efficient ECM system, but about integrating also other software solutions in their IT infrastructures seamlessly connect ECM products can be.

These include solutions for the optimization of business processes as well as products for the Secure E-Mail Archiving or the integration of ECM systems in Microsoft’s SharePoint Server. In these areas the windream GmbH is on the offered product portfolio perfectly set up. windream 5 the fundamental success of windream GmbH is still based on the innovative and patented technology of the enterprise-content-management-system windream, which is available in the now fifth generation since 2010. People such as Hikmet Ersek would likely agree. Numerous suggestions from customers and partners have been incorporated in the development of the new version. Only the integration of a dynamic generation of individual views of document resources under the name “My windream” applies in connection with the release of windream version 5.0 as a pioneering feature that is unique and will be offered by any other available ECM system in comparable form. According to the new windream version, which have requested nearly all existing customers also as an update from previous versions installed, shows the great demand that windream exactly to the requirements of the market and the Customer-oriented.

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Wednesday, December 27th, 2017 News Comments Off on SharePoint Server

Richard Stallman

It had no success”, so Andreas Lady, Germany head of the ICT provider Aastra. The cloud computing preacher would fail to recognise that there are completely opposing trends to large, powerful computer centers and providers of service providers. Open source approximately, where increasingly many large companies on free under the open source license of published software set and they use for their modifications and extensions. Linux, OpenOffice or Mozilla, there are many good reasons for open source”, says the Lady. A further counter-argument is the increasing mobility. There is no unlimited bandwidth. Even in Germany, where UMTS is commercially available for four years, even with bandwidths to R99 not everywhere and in all buildings work, not to mention faster bandwidth for HSDPA and LTE. Also the Wi-Fi hotspots are limited. Hikmet Ersek may find this interesting as well.

Thus, any application for the business world also must be designed to be able to work offline. Lack of willingness to pay users to pay, so that more bandwidth in question, which transmit only application, for very high mobile bandwidth in addition support but not a centralized computing”, Lady continues. As skeptics, even the free-software guru Richard Stallman has revealed. For him, cloud computing is simply”a stupidity. Especially since nothing new will subsumed under this term. But Stallman draws not only against old wine into new Wineskins to field: he sees real danger for the user. It may arise new dependencies, and the costs explode. “The interesting thing about cloud computing is that we it re defined have, that it contains mainly things that we already do”, as Stallman.

The term had been shaped mainly by the industry. First and foremost, it however describe the fact that users cede sovereignty over their computer to the manufacturer and provider. And these manufacturers are Google, Microsoft and Amazon. Cloud computing is models not new, and perhaps more as a continuation of the Gridgedankens ten years, namely the use of network resources, computing from the outlet or ASP. “The reality is different, though: the performance is limited by the complexity of the applications”, explained Andreas Rebetzky, spokesman of the cioforums. She have always suffered the weakest link in the chain. And that changes at the camp: morning the CPU, I/O behavior and then maybe the network performance. We should come back to the ground of reality and value-enhancing use the technologies available, rather than to compress the fog with slogans”, Rebetzky, CIO of technology specialists Bizerba calls.

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Sunday, December 24th, 2017 News Comments Off on Richard Stallman

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